Frequently Asked

Your login (username) is always an email address. If you have forgotten your password, you can reset it by going to “My account” at the top of the home page. Select the login page, then click “Forgot your password? Click here”. Clicking this link will launch the reset process. An email will then be sent to your inbox. Please follow the prompts in this email to reset your password.
Login to your account via  “My account”,  using your email address and password. Here you will be able to modify all your account information. Go to the section “Personal details” to change or update personal information such as your children’s details, delivery addresses and payment options.
Simply click the link located at the bottom of each newsletter, “If you do not wish to receive our newsletters any more, click here”.
Kindly refer to our shipping & delivery policy for details on the fees and timeframes.
We at O Soleil, aim to keep our customer always satisfied and will do our very best that our little soles are perfectly happy with their new shoes. If for any reason, you are not satisfied with the product, you can request a refund by processing a return request within 7 days of receipt of the order. Full details can be found on our Returns & Refund policies.
You can be confident that your data is fully secure while shopping at O Soleil.  We take the security of the payments and the confidentiality of information that you give us very seriously. To this end, the site uses a protected mode of payment SSL (Secure Socket Layer), which allows the encoding of your banking co-ordinates during their transmission over Internet.
In case of any delay, you will be entitled to cancel the purchase if you are not satisfied with the new delivery time. If you want to cancel your purchase due to delayed delivery and receive a refund, the money will be returned to the payment method you specified when you made your order.
Unfortunately, at this time we are unable to offer exchanges. If you wish to change the size, you can follow instructions for our returns process and then place a new order with the new size. Kind Refer to our Returns policy for more details.
It depends on the status of your order. If your order is already at the stage where its status is “Currently being processed”, then it is not possible for us to modify the order.  For further questions pertaining to this matter, please contact us mentioning your order number.
After having confirmed your order and proceeded to your secure payment method, a confirmation email will be sent to you. This includes a summary of the order, the item(s), the quantity, the price of the selected products, the payment method and the delivery address.
Promotional codes can be applied to your order by going to your shopping bag and clicking on the zone “Promotional Code/ Gift Voucher”. Once you have entered your code, be sure to click the “OK” button so that it is applied. Before using a promotional code, please verify the code’s validity dates and conditions of use. Please be aware, promotional codes cannot be used on already reduced items or in conjunction with ongoing promotions (seasonal sales, private sales, other offers), unless otherwise stipulated. If your shopping bag contains an already reduced item and you wish to use a promotional code, the promotion will not be applied to this item.
If you want to change your shipping address, please contact us as soon as possible and we will do our best to accommodate your request.
Join Waitlist We will inform you when the product arrives in stock. Please leave your valid email address below.